Everything to do with billing lives in one place: Settings → Payments.
Payment Methods
Manage your saved payment methods for transactions.
+ Add Payment Method opens a short form:
- Cardholder Name
- Card Details
- Set as default payment method
Then Add Card. Each saved card is listed with its brand, last four digits, and expiry, and carries Set Default and Remove buttons.
Your default card is the one pre-selected at checkout, so if you have several, make the right one default and uploads become a single click.
If you have none saved yet you will see No payment methods saved yet. — which is expected on a beta account.
All payment information is securely processed by Stripe. Your card details are never stored on our servers.
Removing a card
Remove deletes it from your account. If it was the only card, your next upload will ask you to enter one. Removing a card does not affect a hold already placed on it.
Payment History
Review your past transactions and download receipts.
A table of Date · Description · Amount · Status · Receipt.
- Description reads Batch Payment, with an ℹ you can hover for the detail — transaction ID, batch ID, batch size, total tasks, Stripe receipt, and the created and succeeded timestamps. That is what to quote if you ever need to ask us about a specific charge.
- Status has its own hover card, Status Details, with a plain-English explanation of what that status means.
- Receipt downloads the receipt for that transaction.
Load more transactions pages through older entries. Beta batches appear tagged Beta — complimentary at zero.
On a phone the table becomes a tappable list, and each row opens a Transaction Details window with the same information.
If you have never been charged: No Payment History — Your payment transactions will appear here once you make a purchase.
Understanding a hold on your statement
Because uploads are pre-authorized rather than charged upfront, your bank statement may show a hold for the estimated amount before the final, usually smaller, charge appears. If a batch failed, the hold is released and no charge follows — it can take a few days for your bank to clear it from view.
Full explanation in How charges work.
Billing questions
Email [email protected] with the transaction ID from the ℹ hover card. That identifies the charge immediately and saves a round trip.